Creating an account with Avvatar is simple. Just provide your mobile number, receive an OTP, enter the code, and you're all set! By setting up an account, you'll earn reward points that can be redeemed when purchasing any Avvatar product.
To create an account, users need to click on "Register" and fill in their name, email address, mobile number and password or they can also log in via OTP.
Login to your registered account > Navigate to the “My Account” section. Here you can easily manage your personal data.
Your personal information is safe and secure with us. You are the only one who can manage and modify your information. Your data is kept private at all times.
Head to the “Sign In” section, scroll down to “Forgot password” and you will be redirected to a page where you can reset your password.
Order Status Related
After you have logged in, head to the “My Account” section and click on “My Orders” to track your order history.
Navigate to the “My Orders” section. Once there, you can click on the link for your specific "Order Number". This will provide you with relevant and up-to-date details about your order's progress and status.
Upon successfully ordering & receiving payment authorization, your order receipt will be acknowledged and the processing procedure will be initiated..
Following this, an email will be sent to you, confirming your order along with a provision of comprehensive order details. This email will include a unique Order ID and a list of the item(s) you have ordered.
If you require assistance regarding order modifications, please feel free to contact our customer support team using the following contact details:
Toll-Free Number: 18001033611
If you require help with modifying an order, please don't hesitate to contact our customer support team through the following channels:
Toll-Free Number: 18001033611
Email & Call Timings:
Monday to Saturday - 11:00 AM – 6:00 PM
For WhatsApp inquiries, you can message us at - 77560 72076
Monday to Friday - 9:30 AM – 6:30 PM
(Note: Please be aware that WhatsApp is for messaging only; we cannot receive calls on this platform.)
Get in touch with our Customer Helpline. Only if the order has not already been dispatched, delivery address changes are possible.
No, in such a scenario we recommend you return the product
Step 1: Check the lid of the supplement bottle for the “Authenticate” label
Step 2: Scratch the label and you will find a Unique Verification Code
Step 3: Go to https://www.avvatarindia.com/authenticate, enter the 13 digit Code mentioned on the label, and then click “Verify Now”
You will come to know the genuineness of the product
You can place your order via Internet banking and Credit/Debit cards.
Credit Cards: We gladly accept payments made using Visa and MasterCard credit cards. When making a credit card payment at checkout, please provide your card number, expiry date, and the three-digit CVV number located on the backside of your card. After entering these details, you will be directed to the bank's page to input the online 3D Secure password for enhanced security. Debit Cards: For added convenience, we also accept payments made using Visa and MasterCard debit cards. When using your debit card at checkout, please provide your card number, expiry date (optional for Maestro cards), and the three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page, where you can enter your online password (issued by your bank) to complete the payment process.
We also offer UPI and net banking as payment methods for your convenience.
At our platform, we prioritize the security and ease of your payment experience, ensuring your transactions are protected and hassle-free.
Yes, the products are inclusive of GST.
Cash on Delivery is not available.
Foremost, we request you recheck your bank or credit card account to verify whether the payment has been debited. In the event of a payment failure, banks typically process the reversal within 7 business days, although the actual timeframe may vary from one bank to another. Regrettably, we do not have the authority to expedite this process. For further information, we recommend contacting your bank directly.
Should your bank provide different information, please do not hesitate to inform us. If the payment has been credited to our account, we will initiate the refund within 3 days of your request. However, the actual receipt of the refund depends on the chosen mode of payment.
Expected timelines for different payment modes are as follows:
- Net Banking: 2-4 business days
- Debit Card: 5-7 business days
- Credit Card: 7-21 business days
We value your satisfaction and strive to address any payment-related concerns with the utmost care and efficiency.
To ensure a smooth transaction, we request you to retry the payment process with a strong and stable internet connection, and carefully verify the accuracy of the information provided to the payment gateway. This includes double-checking your account details, billing address, and password (for net banking) before proceeding.
In the rare event of a payment failure resulting in your account being debited, rest assured that the amount is typically refunded to your bank account within 7 business days. Should you encounter any discrepancies or require clarification, we encourage you to reach out to us via firstname.lastname@example.org
Cancellations & Modifications
Avvatar India's Cancellation Policy adheres to the following standard operating procedures: If a cancellation request is received by Avvatar India and the order has not yet undergone processing or approval, the order will be promptly cancelled, and the full amount will be refunded to the user. The refund is typically processed within a reasonable timeframe, usually within 3-5 business days for bank remittance.
In cases where an order is cancelled after it has been shipped, Avvatar India will initiate a refund while deducting payment gateway charges and two-way standard freight charges. It's important to emphasize that Avvatar India holds the authority to determine whether an order has been processed or not.
Upon receiving and successfully processing your cancellation request, we will initiate the refund process. The refund is typically processed within a reasonable timeframe, usually within 3-5 business days for bank remittance.
Returns & Refunds
Ordinarily, orders are considered non-returnable. However, exceptions are allowed for specific circumstances, including receiving a damaged product, an incomplete order, or an expired item. However, customers are advised to reject the delivery if they notice any tampering with the package during shipping. Returns are only permitted under specific circumstances, which include:
- Receipt of a damaged product
- Receipt of an incomplete order
- Receipt of an expired product
To initiate a return, customers must adhere to the following conditions:
a. Requests for returns must be made within 24 hours of receiving the product.
b. Customers are required to record a video while unboxing the package.
c. The integrity of the product seal and serial code must be maintained; any evidence of tampering is not allowed
Should AVVATAR INDIA approve the return request, customers can expect a full refund, which will be processed within a reasonable timeframe, usually within 3-5 business days for bank remittance. It's important to emphasize that AVVATAR INDIA holds the right to conduct an investigation upon receiving a return concern. Customers should be aware that AVVATAR INDIA's decision regarding returns is considered final, and no disputes will be entertained in relation to such decisions
In the case of receiving a damaged product, an incomplete order, or an expired item, you can request a return within 24 hours of receiving the product. Recording an unboxing video is mandatory, and the product seal and serial code must not be tampered with. Avvatar India will conduct an investigation if necessary. If your return request is approved, a full refund will be processed within a reasonable timeframe.